FAQs on ManipalCigna Health Insurance Customer Support

Frequently Asked Questions

One usually travels abroad for various reasons- a pleasure trip, a business trip, a study trip etc. You do not want anything to ruin your hard earned holiday, foreign study or your crucial business meeting. But there is a possibility of some unexpected occurrence no matter how perfect the planning is. Unfortunate events such as baggage loss, passport loss, a medical emergency or an accident can affect you. Having Overseas Travel Insurance protects you from all such perils. It ensures that in the unknown foreign land, you are not left stranded in any kind of an emergency.

Any homogeneous group/association/ institution/corporate body subject to a minimum group size of 7 persons can buy a Group Overseas Travel Insurance for person going abroad for the purpose of vaccation, business or education.

Given below are some factors you may consider while selecting an appropriate travel insurance plan.

i. Purpose of visit : Choose a plan according to your needs whether you are going for study, business, family visit, single trip or are a frequent flier, going for overseas training, professional sports etc.

ii. Sub-limits if any .It is very important to see whether the plan has sub-limits, because if plan has sub-limits, then at the time of claim you will get claim for sub-limits given in plan, for example if plan says room rent sublimit of $500 per day, it means for room rent, you will get $500 only, and if you have taken room with higher room rent then balance has to be borne by you.

iii. If your stay is likely to be extended, choose a plan which is extendable and also see premium for total duration as some companies charge extension premium for your total stay i.e. original period and extended period minus premium already paid. Plans for shorter duration are cheaper and as duration increases it becomes expensive. It is advisable to get from insurer extension premium if your stay is likely to be extended.

iv. If your stay is likely to be cut short i.e. you are not sure about travel duration, choose a plan where there is an option of refund on early return. As sometimes you know your parents has plans to stay for six months and somehow they have to come back early due to any reason whatsoever it may be, in that case if you have chosen plan with early refund option then you can save money.

v. If you have a pre-existing condition, select a plan which covers the same in emergency situations to make the person stable.

vi. Per illness limit if any. If a plan has such a condition, it means for any one illness you will get claim upto per illness limit given in plan. For example if plan chosen by you says per illness limit is $10000, then you will get only $10000 for any one illness, even if you have chosen plan for higher sum insured, so it is very important to see that plan has per illness clause or not, as virtually you are taking higher sum insured but practically you will get claim for any one illness upto the limit mentioned in the policy.

vii. Co-pay if any. If your plan has co-pay clause, it means for every claim you have to pay co-pay limit given in the plan. For example, your plan says co-payment of 10%, it means for every claim , you have to pay 10% and balance 90% will be paid by insurer.

ManipalCigna’s Group Overseas Travel Insurance offers different choices of benefits, area of cover and the duration of the trip. Plus one can always choose from a range of options if you want more.

Get Hospitalization & Outpatient treatment covers.

Set of Travel inconvenience, delays, loss of items, death, disability and related covers.

On Emergency, evacuation, repatriation and family support benefits.

The Protection against personal liability, legal and bail expenses, distress allowance and similar benefits.

Go for a bundle of unique options from adventure sports, fraud, golf related cover and more.

At the time of taking Group Overseas Travel Insurance plan, one can select policy period on the basis of Single Trip or Multi Trip (annual basis).

Under Multi Trip (where your travel days/dates are flexible) one has to opt for Number of Days to be covered per Trip.

Options available are 30/45/60/90 Days.

Insurance companies generally provide grace period to get your travel insurance policy extended. However it is at the sole discretion of the company and as per terms and conditions of individual company’s product.

If you are travelling and wish to extend the policy, place a request of policy extension before the expiry of the policy.

ManipalCigna Group Overseas Travel Insurance Policy provides a 30 days Grace Period for Renewal of the Multi Trip Covers Policy.

Yes, you can buy Group Overseas Travel Insurance even if you are traveling on an immigrant visa (e.g. H1-B Visa, Work permit, Green Card or Permanent Residency (PR)). However, the maximum duration of your policy will be limited. After the specified period, you need to purchase the policy from the country you are immigrating to.

Once we receive the payment, the policy certificate/certificate of insurance will be made available (as per instruction of the Group coordinator). Also, if required, a hard copy will be sent to you through courier or speed post (as applicable).

You can opt for Group Overseas Travel Insurance as per your group’s need; however in general the risk commencement date will be from the travel start date. It is advisable to purchase a travel insurance keeping sufficient time in hand to avoid last minute hassles.

Yes, Group Overseas Travel Insurance can be availed, however for visa formalities, kindly check with respective authorities.

The travel insurance cover commences on the date specified in the Policy Schedule or the time you board the conveyance to leave for onward overseas journey or the Departure Date as per the policy, whichever is later.

In general, Overseas travel insurance cover shall terminate

i) With the end of Insurance Period i.e. the period for which the premium has been paid or

ii) When the insured person first disembarks on return to India.

Automatic Extension of the Policy is available (subject to terms and conditions) if the insured’s journey is delayed because of a valid reason.

If you want to extend your policy further due to a valid reason which resulted in your stay being extended, you can do the same by contacting us.

Hospital expenses shall be reimbursed / covered in excess of the deductible (if any) and up to the sum(s) insured applicable to each cover.

Medical tests (if required) for any specific group/age or sum insured, our support executive will contact you to help with the required details and provide necessary help to schedule and complete any additional formalities in this regard.

For issued policies, expenses towards pre-policy medical test (if any) will be borne by ManipalCigna. For Decline cases full premium (excluding 50% cost of medical tests wherever conducted and paid by the company) is refunded.

The Insured Person may at any time, prior to the coverage expiry date, give notice in writing to the Company for the cancellation of this Policy, in which case the Company shall, from the date of receipt of notice cancel the Policy and retain the premium for the period this Policy has been in-force at the Company's short period scales, as per the table given in policy Terms and Conditions.

No refund of premium shall be made if any claim has been made under this Policy by or on behalf of the Insured Person. The Company shall also retain a sum Rs. 300/- towards cancellation charges for the Policy before refunding the premium which the Insured is eligible hereunder.

You can put in a service request by reaching our Customer Support team on our Toll free  number (1800-102-4462) and email us at (servicesupport@ManipalCigna.in) and we will get back to you.

Yes, overseas travel insurance plans without medical cover are available. Please contact our Sales Representative at any of our branches or call us at our toll free number to know more.

Yes, ManipalCigna Overseas Group Travel Plan offers a range of 51 optional covers, you can accordingly personalize your Group plan that suit your budget and needs. These optional coverages include protection against OPD (out-patient treatment), loss of passport, checked-in baggage, trip delay, substance and alcohol abuse, adventure sports, pregnancy related complication, child care and mental disorder and much more.

In case of any unfortunate event where the  insured person is arrested or detained by police or Judicial authorities  for any bailable offence,  Company will be liable to pay bail amount upto opted Sum Insured  to the  appropriate authority.