FAQs on ManipalCigna Health Insurance Products

Frequently Asked Questions

Login to ‘My account’ by visiting https://www.customer.manipalcigna.com/user/login
to download the soft copy of policy document and health card.

Alternatively, you can use our interactive voice response service through our toll-free number 1800-102-4462

You can track the status of your welcome kit, by visiting (https://www.customer.manipalcigna.com/user/login) Login to My account and select the option  ‘track document’ for policy dispatch details. You can also track on courier website with help of the courier details.

To download the terms and conditions of the policy, you can visit our website https://www.manipalcigna.com/downloads/products

A free look period of 15 days from the date of receipt of the policy is available to the policyholder to review the terms and conditions of the policy. The policyholder may seek cancellation of the policy during this period and shall get a refund of premium paid after adjusting the cost of medical check-up expenses, service tax etc. incurred on the policy, if any. Free look cancellation is not applicable at the time of renewal.

  • A short –scale cancellation is when a policyholder cancels an insurance policy before the expiration date. Short scale cancellations do not entitle policyholders to a refund proportionate to the period of coverage left in the policy term.
  • Please follow the link to download the policy terms and condition.                                                                                https://www.manipalcigna.com/downloads/products