Health insurance is a valuable resource that helps individuals cover the costs of medical care. However, filing a claim can be a complicated and confusing process. A reimbursement claim is hospital bills first and then your insurance company compensates you for it. When does this happen? When your hospital is not a part of our network of hospitals, you can apply for a reimbursement claim.
With the help of the Expert, claims filing can be easier.

Step 1: Gather Information and Documentation

Before filing a claim, you need to gather the necessary information and documents. This includes your insurance policy information, medical bills, receipts, and any other relevant documents. It's also important to understand what type of medical expenses are covered by your insurance policy.

Step 2: Understanding Your Health Insurance Coverage

Understanding your health insurance coverage is critical when filing a claim. You should be aware of your insurance plan's deductibles, copayments, and out-of-pocket maximums. This information will help you estimate the amount you will need to pay out of pocket before insurance coverage kicks in.

Step 3: Identifying the Documents Required for Filing a Claim

Different insurance companies may require different documents to file a claim. Some common documents include medical bills, receipts, and a completed claim form. Be sure to check with your insurance company to identify the required documents.

Step 4: Collecting Receipts, Bills, and Other Necessary Documents

Collecting receipts, bills, and other necessary documents is an important step in filing a claim. These documents will help prove that you have incurred medical expenses that are covered by your insurance policy.

Step 5: Understanding the Claims Process

Understanding the claims process can help you navigate the system and avoid any potential issues. The process typically involves contacting the insurance company, filling out a claim form, and submitting the form and supporting documents.

Step 6: Informing the Insurance Company

Contacting your insurance company is the first step in filing a claim. You can do this by phone, email, or through an online portal. The insurance company will provide you with the necessary forms and instructions to file a claim.

Step 7: Raise a claim

Start by raising a claim. Fill out the claim form provided by the insurance company. This form will ask for information about the medical expenses you incurred and the services you received.
At ManipalCigna, you can raise a claim on the Medibuddy app or on the ManipalCigna Health Insurance website. So download the Medibuddy app and register with your policy number. Make sure you have all the necessary documents in hand to back your claim. Collect your hospitalization documents as proof and keep these documents until the claims process is completed. You can start the offline claim process by visiting the website and downloading the claim form.

Step 8: Submitting the Claim Form and Supporting Documents

Within the next 15 days of discharge, submit the claim form along with supporting documents to the nearest ManipalCigna branch. Be sure to keep a copy of all documents for your records. The team at ManipalCigna will review the documents and process your claim.

Step 9: Following Up on Your Claim

Following up on your claim is important to ensure that it is being processed correctly. You can track the status of your claim through the insurance company's website or by contacting their customer service department.

Step 10: Resolving any Issues or Disputes

If there are any issues or disputes with your claim, it's important to address them promptly. Contact your insurance company and provide any additional information or documentation that is needed. The team at ManipalCigna will get in touch with you in case of incomplete or missing information.
 

Step 11: Tracking the Status of Your Claim

Tracking the status of your claim helps you stay informed of any updates or changes. You can address any disputes promptly if any arise at this stage. The Medibuddy app is the most convenient way to track your claim status or you can check it at www.manicigna.com/claims. You can also SMS claims and your claim number to ManipalCigna and get an instant update call at 1-800-419-1159.

Step 12: Receiving Reimbursement

Once your claim is approved, we'll make the payment via bank transfer according to ManipalCigna’s policy terms and conditions. This may take some time, depending on the insurance company's processing time.

Filing a health insurance claim can be a complicated process, but it is an essential step in getting the medical care you need. By following these steps and by listening to the right Experts, you can ensure that your claim is processed correctly and receive the reimbursement you are entitled to. We are always here to help you live worthy free!

Visit www.manipalcigna.com or talk to our Health Insurance Experts.