You will get information on status of your claims as following way-

• You can call Toll Free Helpline for claims 1800-419-1159 or in writing for claim status on email cigna@mediassistindia.com
• You will receive an update on status of your claim through SMS and emails on the registered contact details with us. Hence, it is important that your contact details are updated with us at all times.
• You can track your claims on https://www.manipalcigna.com/claims.
• You can track your claims on the website and mobile app of TPA MediBuddy from track your claim section.
• SMS "CLAIMS <claim number>" to +91 96631 49992 to know the claim status
• You can also reach out to your health advisor or connect with our health relationship managers to get an update or clarification on the claim.

For all other policies, kindly contact our call center

You can download your e-health care on https://www.manipalcigna.com/claims. You can also visit www.medibuddy.in/ecard. Enter your policy number, name and OTP that will be sent on your register mobile and email. On verification of the OTP you can view your E card.

Please visit our website or write to us at Phone 1800-419-1159 and email-cigna@mediassistindia.com)

List of necessary claim documents to be submitted for reimbursement are as following:

• Claim form completely filled and duly signed.
• Copy of photo ID of patient / KYC documents if applicable.
• PAN card if claimed amount is more than 1 Lakh
• Original Hospital Discharge summary
• Operation Theatre notes in case of surgery
• Original Hospital Main Bill
• Original Hospital Break up bill
• Original Investigation reports , X Ray, MRI, CT films, HPE, ECG
• Doctors Consultation letters/ reference slip for investigation.
• Original Pharmacy Bills
• MLC/ FIR report
• Implant Invoices, stickers for Lenses, stents if applicable.
• Original cancelled cheque with pre printed name of proposer on it.

• Please refer to the claim form for list of documents .

Please find the detail process flow step by step as attached link https://www.manipalcigna.com/claims

When the insured has availed the treatment at the hospital and settled his bills, he can submit the expenses he has incurred at the hospital for reimbursement. However he must ensure that he collects all the documents as per check list from hospital at the time of discharge. Original documents need to be submitted to the insurance company within 15 days of discharge.

To see the process for Reimbursement Claim click here https://www.manipalcigna.com/claims