Service Turn Around Time

SERVICE PARAMETER

Processing of Proposal form and communication of decisions including any requirement raised on the Proposal form- ,(from the date of receipt of proposals or date of receipt of requirement document, as the case may be)

WITHIN

15 days

From the receipt of the Proposal form or any requirement documents by the Company

Refund of Proposal deposit (from the date of underwriting decision).

WITHIN

15 days

From the date of underwriting decision on the Proposal form by the Company.

Furnishing copy of the Proposal form to the policy holder.

WITHIN

30 days

Of acceptance of the Proposal form by the Company

Post Policy issuance service, requests concerning in proposal and also Non-Claim related service requests (Change of address, nomination, assignment, issue of duplicate policy etc).

WITHIN

10 days

From the date of receipt of request or from the date of receipt of any requirement called for from the Customer

Acknowledge a grievance from the date of receipt of grievance by the Company

WITHIN

3 days

From receipt of Grievance by the Company

Resolve a grievance from the date of receipt of grievance by the Company

WITHIN

15 days

From receipt of Grievance by the Company

Settlement / Rejection of Health Claims for which the investigation is not necessary.

WITHIN

30 days

From the date of receipt of last necessary document by the Company

Processing of Proposal form and communication of decisions including any requirement raised on the Proposal form - ,(from the date of receipt of proposals or date of receipt of requirement document, as the case may be)

WITHIN

45 days

From the date of receipt of last necessary document by the Company

Freelook Cancellation request shall be processed within 15 days of receipt of request or last necessary document.

WITHIN

15 days

From the date of receipt of last necessary documment by the Company