Service Turn Around Time
Processing of Proposal form and communication of decisions including any requirement raised on the Proposal form- ,(from the date of receipt of proposals or date of receipt of requirement document, as the case may be)
WITHIN
15 days
From the receipt of the Proposal form or any requirement documents by the Company
Refund of Proposal deposit (from the date of underwriting decision).
WITHIN
15 days
From the date of underwriting decision on the Proposal form by the Company.
Furnishing copy of the Proposal form to the policy holder.
WITHIN
30 days
Of acceptance of the Proposal form by the Company
Post Policy issuance service, requests concerning in proposal and also Non-Claim related service requests (Change of address, nomination, assignment, issue of duplicate policy etc).
WITHIN
10 days
From the date of receipt of request or from the date of receipt of any requirement called for from the Customer
Acknowledge a grievance from the date of receipt of grievance by the Company
WITHIN
3 days
From receipt of Grievance by the Company
Resolve a grievance from the date of receipt of grievance by the Company
WITHIN
15 days
From receipt of Grievance by the Company
Settlement / Rejection of Health Claims for which the investigation is not necessary.
WITHIN
30 days
From the date of receipt of last necessary document by the Company
Settlement / Rejection of Health claims for which the investigation is required.
WITHIN
45 days
From the date of receipt of last necessary document by the Company