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Grievance Redressal Heading Section

Grievance Redressal

At ManipalCigna Health Insurance, we believe in providing the best of services to our customers. We provide customers with easy access to information, products and services. If you wish to report a grievance, please write to us on the options as suggested below. You will receive a resolution within 15 days of we receiving your communication.

Level 1

Health Relationship Managers

Level 1

Health Relationship Managers

Call

Call our toll-free number
1800-102-4462
between 9:00 AM to 9:00 PM.

Email

Write us at
headcustomercare@manipalcigna.com

WRITE TO US

Mailing Address

Grievance Management Cell 401/402, Raheja Titanium, Western Express Highway
Goregaon (East), Mumbai – 400 063.

Escalation Mechanism

If the resolution you receive does not meet your expectations, you may escalate your grievance at the levels mentioned below. As prescribed by the Regulator, you will receive a resolution within 15 days of we receiving your communication.

Level 4

If the channels above have still not met your expectations, you may approach the insurance ombudsman, the office Name and address details applicable for your state can be obtained from the following link

Note: You may also approach the Insurance ombudsman if your complaint is open for more than 30 days at any of the above levels.

Facing a problem?

Get in touch with us!

www.manipalcigna.com

1800-102-4462

customercare
@manipalcigna.com

Nearest
ManipalCigna Branch

We will provide a resolution for the same within 10 days

If you’re not satisfied with the resolution, follow the escalation matrix mentioned on the left

Your grievance will be acknowledged in 3 working days.

A resolution will be communicated within 15 days