Grievance Redressal
At ManipalCigna Health Insurance, we believe in providing the best of services to our customers. We provide customers with easy access to information, products and services. If you wish to report a grievance, please write to us on the options as suggested below. You will receive a resolution within 15 days of we receiving your communication.
Health Relationship Managers
Health Relationship Managers
Call
Call our toll-free number
1800-102-4462
between 9:00 AM to 9:00 PM.
Write us at
headcustomercare@manipalcigna.com
For Senior Citizen Assistance
Seniorcitizensupport@ManipalCigna.com
BRANCH GRO LIST
Mailing Address
Techweb center 2nd Floor New Link Rd, Anand Nagar, Jogeshwari West, Mumbai,
Maharashtra 400102
TRUSTEES FOR DEBENTURE
Axis Trustee Services Limited Axis Trustee Services Limited,
The Ruby, 2nd Floor, SW, 29,
Senapati Bapat Marg, Dadar West,
Mumbai 400028
Contact Person: Anil Grover - Chief Operating Officer
Phone no: +91-22-62300451 Fax No: +91-22-62300700
Email: debenturetrustee@axistrustee.in
REGISTRARS AND TRANSFER AGENTS FOR DEBENTURES
Bigshare Services Private Limited
Office No S6-2, 6th Floor Pinnacle Business Park,
Mahakali Caves Road next to Ahura Centre,
Andheri East Mumbai- 400093
Contact Person: Mr. Babu Rapheal C. - Dy. General Manager
Phone no: +022-6263820 Fax No: +022-62638280
Email: admission@bigshareonline.com
Escalation Mechanism
If the resolution you receive does not meet your expectations, you may escalate your grievance at the levels mentioned below. As prescribed by the Regulator, you will receive a resolution within 15 days of we receiving your communication.
Mrs. Rakhee Desousa
Grievance Redressal Officer
complaints@manipalcigna.com
022-71781389
Mr. Sameer Bhatnagar
Chief Grievance Redressal Officer
compliance@manipalcigna.com
022-71781300
Approach Ombudsman
If the channels above have still not met your expectations, you may approach the insurance ombudsman, the office Name and address details applicable for your state can be obtained from the following link
Note: You may also approach the Insurance ombudsman if your complaint is open for more than 30 days at any of the above levels.
To participate in IRDAI call centre survey in MyGov.in, Please click here.
Facing a problem?
Get in touch with us!
www.manipalcigna.com
1800-102-4462
customercare
@manipalcigna.com
Nearest
ManipalCigna Branch
We will provide a resolution for the same within 10 days
If you’re not satisfied with the resolution, follow the escalation matrix mentioned on the left
Your grievance will be acknowledged immediately.
A resolution will be communicated within 14 days
