Grievance Redressal
At ManipalCigna Health Insurance, we believe in providing the best of services to our customers. We provide customers with easy access to information, products and services. If you wish to report a grievance, please write to us on the options as suggested below. You will receive a resolution within 14 days of we receiving your communication. If the resolution you receive does not meet your expectations, you may escalate your grievance at the levels mentioned below.
Health Relationship Managers
Health Relationship Managers
Call
Call our toll-free number
1800-102-4462
between 9:00 AM to 9:00 PM.
Mailing Address
Techweb center 2nd Floor New Link Rd, Anand Nagar, Jogeshwari West, Mumbai,
Maharashtra 400102
Mrs. Rakhee Desousa
Grievance Redressal Officer
complaints@manipalcigna.com
022-71781389
Mr. Sameer Bhatnagar
Chief Grievance Redressal Officer
compliance@manipalcigna.com
022-71781300
Approach Ombudsman
If the channels above have still not met your expectations, you may approach the insurance ombudsman, the office Name and address details applicable for your state can be obtained from the following link
Note: You may also approach the Insurance ombudsman if your complaint is open for more than 30 days at any of the above levels.
Senior Citizen Helpline
Please contact us on toll-free number 1800-102-4462 and press 6, OR Email us at Seniorcitizensupport@Manipalcigna.com
Bima Bharosa
You can also register a complaint on the Grievance Management Portal - Bima Bharosa Log in